Our Services 

 
 
 

Our Carers 

 
 
 

Our Team 

 

COVID- 19 Update 

Old Friends Care are functioning as usual with additional measures in place to uphold your safety. 
Our Office remains open and we are still here to support new and existing Service Users in every way we can. Our Carers have been provided with additional PPE and guidance during this time. 
If you wish to know more about everything we are doing to keep you safe, please give a member of our team a call and they will be happy to talk you through our procedures.  

Why Choose Old Friends Care 

Bespoke Care Packages 

Tailored to fit to your needs, all care plans are detailed and person-centred to ensure that you receive the care you deserve based on your choices 

Independent & Family Run 

As the only independently run Domiciliary Care Provider in Redditch, you are guaranteed an intimate and respectful experience with Old Friends Care 

Experienced Team 

The home grown Management Team are experienced, qualified and readily available to handle any of your queries and support you in every way they can. 

Community Culture 

You will be welcomed into a thriving community and invited to participate in a number of events, Old Friends Care pride themselves on their inclusive culture. 

Respect Individuality 

You will be involved in all the decisions regarding your care and you will be provided with all the information you need to make well -informed choices. 

Promote Independence 

Old Friends Care strongly believe in upholding your independence and designing your care so that you can be actively involved in remaining in your home. 

Our Promise to you 

At Old Friends Care we are proud to offer person-centred care to all. Our devoted team commit themselves in providing bespoke services that suit all of your needs and requests, no matter how big or small they may seem. We promise to offer you: 

Security 

The highest level of security and Confidentiality. Our Electronic System ensures that your Care Plan is secure and can only be accessed by our Carers when they scan your unique QR code located inside your property. 

Experience 

All of our staff are fully trained in-house by our Training Supervisor. We have specially trained staff who are equipped to deliver the highest standard of care. Our Carers all receive the same high level of Training. 

Flexibility 

A detailed Care Plan that is unique to you, this means that we are able to continually adapt the care you receive in order to meet any changes in your care needs. No request is ever too much for our Team! 

Consistency 

Consistency in both your Visit Times and your Carers. We strive to assign every Service User with at least one Key worker, this will be the Carer who sees you the most and has the best relationship with you. 

Quality 

A Quality Assessed Care Package, with annual visits from our Community Support Officer to complete annual revies of your Care. This will be an opportunity to feedback and ensure that your needs are met. 

Availability 

A readily available and helpful Management Team who can be contacted by a variety of methods every day. Our Out of Hours team are available every evening, every weekend and every bank holiday. 

Testimonials 

Average rating 5 out of 5 
We have found these carers very kind, sensitive and would be willing to help with anything. Fortunately, this is our first one so cannot compare. We have been with them for approximately 6 months, they have never let us down so all in all we are extremely pleased 
Average rating 5 out of 5 
We've been with Old Friends Care now for about a month, and I have nothing but good things to say about this agency and it's carers. A thoroughly decent and professional service from the very start. We have regular carers who help me carry out personal care on my Dad, who is in the late stages of Dementia. 
 
All the carers are professional in their attitude and care. Very reasonable care package costs. This has been a very pleasant experience for me, as my expectations have been met and exceeded. Overall, this agency is better than the so-called big-name agencies. Well done to all and thank you! 
Average rating 5 out of 5 
Care provided is very good. The carers are friendly and very helpful. They seem to have time and are very well trained. 
Average rating 5 out of 5 
We have found these carers very kind, sensitive and would be willing to help with anything. Fortunately, this is our first one so cannot compare. We have been with them for approximately 6 months, they have never let us down so all in all we are extremely pleased 
Average rating 5 out of 5 
We've been with Old Friends Care now for about a month, and I have nothing but good things to say about this agency and it's carers. A thoroughly decent and professional service from the very start. We have regular carers who help me carry out personal care on my Dad, who is in the late stages of Dementia. 
 
All the carers are professional in their attitude and care. Very reasonable care package costs. This has been a very pleasant experience for me, as my expectations have been met and exceeded. Overall, this agency is better than the so-called big-name agencies. Well done to all and thank you! 
Average rating 5 out of 5 
Care provided is very good. The carers are friendly and very helpful. They seem to have time and are very well trained. 

Why Choose Home Care? 

At Old Friends Care we are passionate about delivering the highest quality care in individuals Homes as a means of promoting their independence and welfare. We are hoping we can answer any questions you may have regarding Home Care. 
You or those close to you might notice changes in your ability to manage the day-to-day things you normally cope with easily, like making yourself meals, going shopping or maintaining your personal hygiene.  
 
We offer a free Home Consultation with no obligations so that we can discuss your care needs with you and your family in detail so that you are fully involved in the decisions regarding your care. Home Care is a real and often-preferred alternative to living in a Full Care Facility. We are able to offer you an array of support and services within your own Home and we feel that this is the best way for you to maintain your independence. 
Home Care is ideal for individuals who may need an element of support with daily tasks but do not have severe or complex needs that would qualify them to be moved into a live-in care facility or Care Home. 
 
It can be the perfect balance of support whilst still enabling the individual to live as they normally would, we do not believe in restricting individuals in their day-to-day life but instead pride ourselves in simply supporting you to live to the quality that you always have. A significant benefit of Home Care is family participation and inclusion. We work alongside families to ensure that the care offered also supports you and relieves you of any potential pressures. 
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