Here at Old Friends Care we believe in supporting all of our Staff to progress and flourish in their Care Career as this is the best way to ensure satisfaction and deliver the highest standard of care to all.
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Support for our Staff
At Old Friends Care, we are passionate about supporting our Staff, encouraging professional development and maintaining staff welfare. We have programmes, procedures and plans in place that aim to ensure our staff are performing at their best and are happy at work. We know how difficult a career in care can be, it is not an easy role and it can sometimes be extremely challenging. That is why we want to take all the necessary steps to ensure our staff are enjoying their role and are able to deal with any challenges they may face in the community.
Firstly, when you complete your Induction Training with us you will be introduced to your Community Mentor. Our Mentor is here to support all of our new staff and they will regularly meet with you to discuss your progress and if you have any concerns. Your mentor is your first point of contact and they are able to recommend you for additional training or support if you feel that you would benefit from this. Your mentor will work through your Development Passport with you to ensure you are making progress and you are confident in every single aspect of delivering care.
Our Out of Hours Support Team are available every evening and every weekend to ensure that you are always able to access support even when the office is closed. You can contact our team 365 days a year from 7am to 10pm, including Bank Holidays and Christmas Day. This means there is always someone for you to turn to who is able to answer any of our queries, resolve any issues and reassure you.
At Old Friends Care, we have a Staff Welfare Programme to provide our Staff who may have additional stresses, mental health concerns or may be dealing with difficult circumstances, such as bereavement or divorce. This is a 10-week programme where we can meet with you on a one-to-one basis for informal chats about your situations and ways in which we can support you through any hardship or difficult times to ensure that work is a safe and relaxing place for you.
Old Friends Care use an online training platform via the Care Skills Academy to help support staff and provide Carers with the opportunity to continue refreshing their knowledge regarding various areas of Health and Social Care.
Our Care Skills Academy platform is simple to use and easily accessible from home. You can complete the training modules at your own pace in your spare time, you can also book an appointment to come into the Office and use one of our Computers in the Carer’s room to complete your training if you feel you would benefit from this.
The academy offers over 60 CPD accredited courses and an online version of the Care Certificate. These are well-respected and widely recognised qualifications that you can transfer to your future Career path and include on your CV.
Over 3000 Care Providers use this platform and we are happy to book you in for an Introductory Session so that we can show you how to use the platform and support you in getting started accessing your courses. This is a platform that you should make the most of, it is an excellent opportunity to boost your confidence in areas you struggle with or gain knowledge about topics you are interested in.