E: vivienne.rogers@oldfriendscare.co.uk 

An Introduction to Old Friends Care 

Established in 1994, Old Friends Care are a family-run business operating in Redditch. Old Friends Care have adopted the same standard and approach to care for over 25 years, with a focus on delivering quality services tailored to every individual. 
We provide domiciliary care to a diverse range of adults across Redditch and the surrounding areas. Our ultimate goal is to maintain an individual’s ability to remain in their own home and we believe that they best way to do this is to promote your independence. We know how important it can be to enable individuals to stay at home despite the fact that they may require additional support with daily tasks, and this is why we are passionate about upholding dignity and autonomy. 
We make a promise to every single one of our Service Users to provide them with the highest standard of care, respect, sensitivity and confidentiality. We appreciate how daunting it can be to accept additional support or to agree for Carers to enter your home in order to help you and this is why we adopt the values we do. Every Service User is treated like a member of our community, we welcome everyone with open arms and our wonderful Management Team are here to help ease you into your care package. The bespoke nature of our care packages enables us to tailor our care to suit you, your needs, your preferences and your lifestyle. 
So, whether you require several Home Visits a day or one visit a fortnight, we can design a care plan just for you. 

Where do Old Friends Care provide services? 

Astwood Bank 
Barnt Green 
Cofton Hackett 
Please get in touch with our Team if your location is not listed above and we can discuss your options 

Old Friends Care Ethos 

To treat everyone as an individual by addressing you with courtesy, respect and dignity in every interaction you have with us. 
To help all of our Service Users maintain their chosen lifestyle, we always strive ourselves to help you and we never want care to be an obstacle for you. 
To work in partnership with you, your family, your Social Workers and your Health Care professionals to understand what kind of help you need and prefer. 
To involve you in all the decisions made about your Care and your lifestyle. From the offset you will play an active role in making choices about your care. 
To respect your views, choices, opinions and feedback. We value every bit of feedback we receive as it enables us to ensure we are always delivering the highest standard of care. 
To communicate with you and your loved ones. We will arrange annual reviews of your care and regularly complete courtesy checks with you. 

Old Friends Care are a Fully Regulated Provider 

Old Friends Care are registered, licenced and regulated by the Care Quality Commissioner and Worcestershire County Council. This means that your care services are managed by our team and we have strict standards, regulations and policies to adhere to that ensure we are operating in a safe and accountable manner. 
Old Friends Care Ltd are subject to routine, independent inspections from our regulatory bodies (CQC & WCC) to ensure we are operating in line with their standards and expectations. Our reports and ratings from the CQC are published following each inspection on their website so you can see how we have been performing and make informed decisions about your care in relation to this. 
Our team also liaise and work collectively with both the local authority and the CQC to ensure we are always up to date with current guidelines and are continually improving our services to suit our Service Users. The CQC and local authority regularly update advice and work alongside health and social care agencies to ensure we are supported through unprecedented situations, such as the COVID-19 pandemic. 
As a fully regulated provider, we are able to operate professionally, and our dedicated Management Team are here to monitor and resolve everything for you. They will plan all aspects of your care and communicate with you when needed so you have peace of mind that everything is taken care of. So, all you need to do is keep us up to date with any significant changes that we may need to be aware of and get ready to greet your Carers once your package starts… 
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